Privacy Policy

Goodchild Roofing – Website Privacy Policy Effective Date: 25/05/2025

This privacy policy outlines how Goodchild Roofing collects, uses, and protects any personal information you provide when using this website or contacting us about potential work.

1. Who We Are
Goodchild Roofing is a family-run roofing business based in Hemel Hempstead, Hertfordshire. For the purposes of data protection law, we are the “data controller” of the personal information you provide to us.

2. What Information We Collect

We may collect and store the following information:

• Your name

• Contact details (such as email address and phone number)

• Address or location of the property (if relevant to a roofing enquiry)

• Any information you include in a message or email to us
  

This information is typically collected when you:

• Use our contact form

• Email or call us to request a quote or service

• Provide information during the course of a job
  

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries

• Provide quotations and carry out roofing work

• Maintain records of our work and communication

• Comply with legal obligations (e.g. invoicing, insurance, or warranty records)

We do not use your data for marketing purposes, and we do not share it with third parties unless it is necessary to carry out the work (e.g. subcontractors or material suppliers) and with your knowledge.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract – when we respond to an enquiry or carry out work

• Legal obligation – for record-keeping, invoicing, or warranties

• Legitimate interest – where it helps us run and improve our business

5. How Long We Keep Your Data

We only keep your information for as long as necessary to carry out work, deal with any follow-up queries, and meet our legal obligations. Typically, job-related records are kept for 6–7 years for accounting and insurance purposes.

6. Your Rights

Under UK data protection laws, you have rights including:

• The right to access a copy of your personal data

• The right to request correction of inaccurate data

• The right to request deletion of your data (where appropriate)

• The right to object to or restrict processing in certain circumstances

If you would like to exercise any of these rights, please contact us using the details below.

7. Security
We take reasonable steps to protect the information you provide, both online and offline. Only authorised individuals have access to your data, and we do not store it longer than necessary.

8. Cookies

This website may use basic cookies for functionality or performance. You can adjust your browser settings to block cookies if preferred.

9. Contact Us

If you have any questions about how we use your personal information, please contact:

Goodchild Roofing
21 St Albans Hill, Hemel Hempstead, Hertfordshire, HP3 9NG
Email: enquiries@Goodchildroofing.co.uk
Phone: (07702) 309473

If you're not satisfied with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.